Service (002)
Automation & Agents
Take the retyping, chasing and sorting off your team.
If a task arrives by email, PDF or form and ends with someone typing it into another system, it can probably be automated. We build the system that does it, connect it to the software you already run, and stay until the numbers hold in production.
- Process automation
- Document intake & extraction
- AI agents & copilots
- Customer service assistants
- System integration
- Monitoring & support
When it fits
You probably need this if any of these sound familiar.
Skilled people do clerical work
Dispatchers, adjusters or coordinators spend hours a day copying data between systems.
Volume grows faster than headcount
Every new customer means more inboxes to watch and more documents to key in.
Replies are slow for no good reason
The answer exists in your systems. It just takes a person to go and find it.
Errors show up late
Mismatches are caught at invoicing or audit, not when the document arrives.
What you get
Deliverables(6)
- (001)
A working system in production
Not a prototype. Connected to your mail, ERP, CRM, TMS or PMS, with logins and permissions handled properly.
- (002)
Human review where it matters
Confidence thresholds and a review queue, so people handle the exceptions and the system handles the rest.
- (003)
An evaluation set
Hundreds to thousands of your own labelled examples, used to test every change before it ships.
- (004)
Monitoring dashboard
Volumes, accuracy, override rates and cost per item, visible to the process owner.
- (005)
Runbook and handover
What to do when a supplier changes a form, a model is retired or volumes double.
- (006)
Support retainer, if you want one
Monthly checks, model updates and small changes at a fixed price.
How it runs
Timeline
- Weeks 1–2
Map
We document the process as it really runs, collect sample cases and agree what good looks like in numbers.
- Weeks 3–6
Prove
A pilot on real work for one team, measured against the baseline. You decide to continue with data in hand.
- Weeks 7–12
Build
Integration, permissions, review screens, monitoring and edge cases. The unglamorous eighty percent.
- Ongoing
Run
Go-live with a staged rollout, then handover to your team or a support retainer with ours.
- Typical length
- 10 to 14 weeks to production
- Team
- Two engineers and a delivery lead
- Fee
- Fixed per phase
- You get
- Code, prompts and data you own
(2)
Related work
Engagements where Automation & Agents was part of the scope.
Good to know
Questions
Which models and tools do you use?
Whatever fits the task, the budget and your data rules. We work with the major model providers and with open models hosted in the EU or on your own hardware. We take no commission from any vendor.
Will this replace people?
In our projects so far it has changed what people do. Clients have mostly used the time to absorb growth or to do the work that was being skipped.
What happens when the AI is wrong?
It will be, sometimes. That is why every system we ship has a confidence threshold, a review queue and a log. The design question is where a mistake is cheap and where it is not.
Can you work with our old systems?
Usually. We have integrated through APIs, database views, file drops and, when there was no other way, screen automation.
Other services
Have a project in mind?
Get in touch
Tell us what you are trying to fix, in a few lines. We reply within one working day with questions or an outline of how we would approach it.
Give us a call
Head office
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