Tarnóca Freight

Dispatchers were spending their mornings retyping documents

Tarnóca Freight moves around 1,900 part and full loads a week across Hungary, Austria, Slovakia and northern Italy. Every load produces a trail of CMR consignment notes, delivery confirmations, customs documents and carrier invoices, almost all of it arriving as email attachments. Eleven dispatchers were spending the first two to three hours of each day keying that paperwork into the transport management system, and invoice mismatches were surfacing weeks later at month end.

An intake agent with a dispatcher in the loop

We mapped the process with the dispatch team, collected 2,400 real documents and labelled them together to build a test set. The agent we built watches the shared inboxes, classifies each attachment, extracts the fields that matter, and matches the document to a shipment in the TMS. When it is confident it files the document and updates the record. When it is not, or when a weight, price or reference does not match the order, it puts the case in a review queue with the difference highlighted. Dispatchers now clear exceptions instead of typing.

• Process mapping with dispatch and finance
• 2,400-document labelled test set
• Classification and extraction for 14 document types
• Matching against open shipments in the TMS
• Review queue with highlighted mismatches
• Monitoring of accuracy, volume and cost per document